Frequently Asked Questions (FAQ)
1. General Information
Q: What is Sovin?
A: Sovin is an online store dedicated to offering high-quality products with a seamless, secure, and customer-first shopping experience.
Q: How can I contact customer support?
A: You can reach us via email at support@sovin.store or by phone at (689) 204-1200 during our business hours, Monday through Friday, 9:00 AM – 5:00 PM (EST).
2. Shipping & Delivery
Q: Where do you ship?
A: We currently ship to valid physical addresses within the United States only. We do not offer international shipping at this time.
Q: How much does shipping cost?
A: We offer Free Standard Shipping on all U.S. orders with no minimum purchase required.
Q: How long will it take to receive my order?
A: Orders are processed within 1 business day (order cut-off time is 5:00 PM ET). Shipping transit time takes 2–4 business days. In total, most orders arrive within 3–5 business days.
Q: How do I track my order?
A: Once your order ships, you will receive a confirmation email containing a tracking number so you can track your package online.
3. Payment & Billing
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: What currency are your prices in?
A: All prices listed on our store are in U.S. Dollars (USD).
Q: Is my payment information secure?
A: Yes. All transactions are processed through encrypted connections in accordance with PCI-DSS security standards. We do not store your full payment card details on our servers.
4. Orders & Support
Q: What if my package is delayed or marked as delivered but not received?
A: Please check around your property or with neighbors first. If you still cannot locate it, contact us within 7 days at support@sovin.store so we can open an investigation with the carrier.
Q: Can I change or cancel my order after placing it?
A: If you need to make changes or cancel your order, please contact us immediately. Once an order enters processing or has shipped, we may not be able to modify it.
Contact Details
Store Name: Sovin
Business Address: Sovin, 734 E 221st St, Bronx, NY 10467, United States
Business Email: support@sovin.store
Business Phone: (689) 204-1200
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)